We collect information from you when you open an account and provide us with Information through electronic registration forms. The Information we collect directly from you includes Information required to communicate with you such as your address, phone number, e-mail. Furthermore, we may collect other identifiable Information such as your full name, gender, address, date of birth, identification number, passports, identity card, driver’s license, social security number and/or other identification number, some of your ETH or BTC public addresses etc. We may also need to evaluate your trading experience, average annual income or estimated net worth.
Use of Information
We use your personal details and information obtained from other sources for the purpose of satisfying regulatory and legal requirements, for marketing, administration and customer services, to ensure that the content and services that we offer are tailored to your needs and interests. We keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents. Generally, we require that third party organizations who handle or obtain personal information as service providers acknowledge its confidentiality and undertake to respect an individual’s right to privacy and comply with Data Protection principles including this Policy. For example, We may also use this Information log your activity and contact you from time to time. We or agents acting on our behalf may perform identity, money laundering and fraud prevention checks and may pass your details onto other group companies and other organizations (including law enforcement agencies) involved in fraud prevention and detection who may use your information in the same way and/or investigate your credit standing and in doing so may contact banks, financial institutions and credit reference agencies. The Information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you. Should you ever deactivate your account with us, we will keep your information on file, but only use it to comply with regulatory requirements and to contact you occasionally with the option to reactivate your account. Please note that you may opt out of our Information sharing policies at any time by notifying us of your desire to do so as explained below. We may use the information you provide us to send you SMS or email communications. By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information, for the above purposes, to countries or jurisdictions which may not provide the same level of data protection as your country of residency.
We do not disclose or share Information about any of our users (whether active or inactive) to any non-affiliated third parties other than in the manner and entities set forth below:
We protect your Information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. We restrict access to Information at our offices so that only officers and/or employees who need to know the Information have access to it.
This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any information held will be governed by our most current Policy.
In the event that you believe our Information is in anyway inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary.